Privacy Policy
How Wowwavehouse collects, uses and safeguards your personal information.
Contents
1. Introduction
Wowwavehouse Hospitality Limited (“Wowwavehouse”, “we”, “us”, “our”) operates the boutique hotel at 12 Lakefront Lane, Queenstown 9300, New Zealand, and the website wowwavehouse.net. This Privacy Policy explains how we handle personal information you provide when using our website or staying with us.
We are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020 and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.
2. Information we collect
Information you provide
- Reservation details: check-in/out dates, number of guests, room preference.
- Contact details: name, email address, telephone number.
- Requests and preferences submitted via our forms or in conversation.
- Payment details, handled only by our secure payment provider at the time a booking is confirmed — never stored on this website.
Information collected automatically
- Basic technical data such as browser type, device and approximate region.
- Cookie data, as described in our Cookie Policy.
3. How we use your information
- To process and respond to reservation requests and enquiries.
- To prepare your stay and provide the services you have requested.
- To communicate with you about your booking and our services.
- To improve our website, services and guest experience.
- To meet legal, accounting and regulatory obligations.
4. Legal basis
We process your personal information on the basis of: your consent; the performance of a contract (your reservation); our legitimate interests in operating the hotel; and compliance with legal obligations.
5. Sharing & disclosure
We do not sell your personal information. We share it only with trusted service providers who act on our behalf — for example payment processors, booking platforms and IT providers — under written agreements requiring confidentiality. We may disclose information where required by law.
6. Data retention
We retain personal information only for as long as necessary to fulfil the purposes described above and to meet legal and accounting requirements. Reservation data is typically retained for seven years for tax and record-keeping purposes; marketing data is removed on request or after a period of inactivity.
7. Your rights
Subject to applicable law, you have the right to access, correct, delete or restrict the processing of your personal information, to object to processing, to request portability, and to withdraw consent. To exercise any of these rights, contact us using the details below.
8. Security
We apply reasonable technical and organisational measures to protect your information, including secure transmission and access controls. No method of transmission over the internet is completely secure, but we strive to protect your data using industry-standard practices.
9. Cookies
This website uses cookies as described in our Cookie Policy. You can accept or decline non-essential cookies via the banner shown on your first visit.
10. Children
Our website and services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “last updated” date above reflects the most recent revision. We encourage you to review this page periodically.
12. Contact us
If you have questions about this Privacy Policy or your personal information, please contact us:
- Wowwavehouse Hospitality Limited
- 12 Lakefront Lane, Queenstown 9300, New Zealand
- Email: wowwavehouse@gmail.com
- Phone: +64 3 433 0533
- Company No. 86429103 · NZBN 9429046852317